PlayDay Privacy Policy 2026: How We Use Your Data

We collect the details you give us when you register: your email address, password, country and preferred currency, plus confirmation of your age. As your account develops we also hold payment information linked to your deposits and withdrawals, a record of your play and bonus activity, and your messages to our support team. To complete identity checks we may ask for proof of ID, proof of address and, where relevant, evidence of how your funds were sourced. We also receive technical data automatically, such as your IP address, device type, browser and approximate location.

We use your information to run your account, process payments, deliver the games and promotions you choose, and answer your questions. We also use it to confirm you are of legal age, to meet verification duties before any withdrawal, to detect fraud, bonus abuse and money laundering, and to keep our platform stable and secure. With your consent, or where the rules allow, we may send you news about offers and features. You can change your marketing preferences whenever you like, and opting out never affects essential service messages.

We process personal data only where we have a lawful reason to do so. Most of what we do rests on the need to perform our agreement with you, such as managing your balance and paying out winnings. Other processing relies on legal obligations, including identity verification and anti-money-laundering checks. We rely on our legitimate interests for security, fraud prevention and service improvement, balancing those against your rights. Where we need your consent, for example for certain marketing or non-essential cookies, we ask first and you can withdraw it at any time.

We do not sell your personal data. We share it only with organisations that help us operate: payment providers and banks that handle your transactions, identity and verification services, game studios and live-dealer partners that need limited account data to run sessions, and technology suppliers for hosting, analytics and customer support tools. We may also disclose information to regulators, law enforcement or other authorities when the law requires it. Anyone we share with is expected to protect your data and use it only for the purpose we give it to them.

We keep personal data only as long as there is a genuine need. Account and transaction records are retained while your account is open and for a period afterwards, because gambling, tax and anti-money-laundering rules oblige us to hold certain records. Verification documents are stored securely for the same reason. Once a retention period ends, we delete the data or anonymise it so it can no longer identify you. If you close your account, some information may remain in our systems until those obligations have been met.

Depending on where you live, you can ask to see the personal data we hold about you, correct anything that is wrong, or request deletion where we have no reason to keep it. You may also object to certain processing, ask us to restrict it, request a portable copy of your information, and withdraw consent you previously gave. We will respond within the time the law allows and may need to confirm your identity first. You also have the right to complain to your local data protection authority if you feel we have handled your information badly.

Our platform uses SSL encryption to protect data as it travels between your device and our servers. Access to personal information is limited to team members who need it for their work, and identity checks are handled through controlled verification processes. We also give you tools that support safer play, including deposit limits and self-exclusion options, and we treat the data behind those choices with the same care. No online service can promise perfect security, so please use a strong, unique password and tell us promptly if you suspect misuse of your account.

Like most websites, we use cookies and similar tools to keep you signed in, remember your settings, understand how the site is used and, where you agree, personalise content. Some are essential for the site to work, while others are optional and only set with your permission. You can review and change your choices at any time through your browser or our cookie controls. For a full list of the cookies we use and what each one does, please see our separate cookie policy.

If you want to use any of your rights, or simply have a question about how we handle your data, please contact our customer support team and ask for your request to be passed to our data protection contact. Our support team is available around the clock through live chat and email. To protect your account, we may ask you to confirm who you are before acting on a request. We aim to reply promptly and will explain clearly what we can and cannot do.

We may update this policy from time to time to reflect changes in our services, technology or legal duties. When we make a meaningful change, we will update the policy on the site and, where appropriate, let you know by email or a notice in your account. Continued use of your account after an update means you accept the revised version. Please check back occasionally, and remember that gambling should stay enjoyable: set limits that suit you and seek support if play ever stops feeling like fun. Players must be 18 or over.